Returns & refunds

You can return your order within 14 days of receiving it, provided the items are:

• Unopened, unused and in their original packaging
• Accompanied by proof of purchase (your order confirmation)

For hygiene reasons we can’t accept returns of opened or used products unless faulty. We also can’t process returns for items bought from external retailers — please contact the retailer directly.

If your item is faulty, damaged or not as described, contact us as soon as possible. You’re entitled to a full refund or replacement within 30 days of delivery.

If your parcel is visibly damaged when it arrives, you can refuse it and ask the courier to return it. If you accept a damaged parcel, please note the damage on the delivery record and photograph the packaging — this helps us claim against our delivery partner.

Please report any issues within 24 hours of delivery if possible. Reporting later doesn’t affect your statutory rights — under UK law you have up to 30 days to reject faulty goods.

1. Use our contact form with your proof of purchase and reason for return.
2. Package the item securely with the original packing slip and the returns reference we provide.
3. Post to:
   SUPERCOVER Limited, Returns
   Unit 2A, Enlightened Business Park
   Palehouse Common, Framfield
   East Sussex TN22 5QZ

We recommend using a tracked service — we can’t be held liable for lost returns. Please allow up to 7 working days for us to process your return.